FAQs

HELP & CONTACT?
We can be reached from Monday through Thursday at 07:00-16:30 o’clock and on Friday at 07:00-16:00 via telephone and e-mail. With the exception of public holidays.
SUGGESTIONS?
We give you the best possible service and therefore we appreciate it if you have any suggestions that can improve this service. But of course also your ideas about our products or other comments you want to share with us about your ANTOS experience are more than welcome. Send us an email to info@antos.nl.
COMPLAINTS?
We do everything to ensure that the ANTOS products are liked by its customers. If you should still have a complaint about our products or services, of course we like to know that as soon as possible so that we can respond appropriately. If you have a complaint please contact us: Send an e-mail to info@antos.nl or rather contact by telephone? Call us +31 (0)418 541 005.
HOW TO PLACE AN ORDER?
Orders can be placed by telephone: +31(0)418 541005, by choosing fax +31(0)418 511780 or by e-mail info@antos.nl. You can also use the website, which we prefer.
DO I NEED TO REGISTER?
For the website login you should use your account. The B2B website is only reserved for ANTOS customers, namely retailers, professionals and wholesalers.
PASSWORD FORGOTTEN?
If you have forgotten your password you could request it again via Max. You will receive instructions by e-mail, which allow you to make full use of your account again.
HOW DO I FIND AN ARTICLE?
You quickly find articles by using the search box. You could use keywords as item number, description, ingredient, et cetera. Besides you could also browse our products through our category index.
A FAVOURITE PRODUCT IS NO LONGER ON THE WEBSITE AND / OR REMOVED FROM THE RANGE. WHAT SHOULD I DO?
We continuously innovate and improve our product range, which results sometimes in detriment of other products. If you have questions about a product, please contact us via e-mail info@antos.nl or by phone +31(0)418 541005. We will verify if the product is still available.
A FAVOURITE PRODUCT IS (NO LONGER) AVAILABLE IN STORES / NEARBY. WHAT SHOULD I DO?
Please send an email to info@antos.nl with your favourite product (please mention productcode) and write down you name and address details, or call us at +31(0)418 541005. We will be pleased to assist you.
ACCESSIBILITY?
Antos B.V. is committed to providing a website that is accessible to the broadest possible audience, regardless of technology or ability. We make an effort to actively increase the accessibility and usability of our website(s).
IS YOUR QUESTION NOT ON THE LIST?
Then contact us: send an email to info@antos.nl or would you rather contact us by phone?
Call us +31(0)418 541005.
Premium quality dog chews & cat treats
Trustworthy products and stable brands that prove their value. We attach a lot of value to quality and safety. Our products are continuously improved to make them even better. Safer, tastier and healthier, for animals, our surroundings and the world around us. Balanced and consistently deliverable treats and chews. Antos®, Bellow®, Cerea®, ChickenD'light®, Nogaas® and PrimaDonna® have been staple parts of the supplies of many pet shops, gardening centres, retailers and veterinarian centres.
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